Shipping & Returns


Lead time

Processing time for a wedding band (time from when you place your order to when we ship your ring out): 3-4 business days. Please note: for your protection against theft or loss, all wedding band orders will be shipped with Signature Required in order to confirm successful delivery.  If you wish to waive the Signature Requirement, just let us know - but keep in mind that, in that case, we can't be held responsible for loss or theft.
Wedding next week?  Not a problem.  Please email us if your time frame is tight to get a quote on expedited processing.
Current processing time for a Home Try-On kit (time from when you place your order to when we ship your Kit out): 5-7 business days

 

Shipping options

Wedding band orders:

Free Fast-ish USPS Priority Mail in the good old US of A : ) - $0
Faster FedEx 2-Day - $24
Lightning Fast FedEx Overnight - $39
    Marke Home Try-On Kit orders:
    Fast UPS Premium Shipping $18.95 (includes return service)

    Returns & Exchanges

     

    I'd like to return my wedding band

    Returns, exchanges or cancellations on custom engraved wedding bands: not accepted.

    Marke customers have 30 days from the date of original delivery to return for a full refund. Customer required to pay $4.95 for return shipping.

    Email us at info@markenyc.com with your Order Number and Reason for Return for a Return Authorization and Shipping Label.

    Wedding bands must be returned in unworn and undamaged condition, in the original ring box.
     

    I'd like to exchange or resize my wedding band

    Returns, exchanges or cancellations on custom engraved wedding bands: not accepted.
    Marke customers have 30 days from the date of original delivery to exchange for a different finger size or color at no cost. 

    If you’d like to change the width of your wedding band, that would be considered a return and then purchase of new ring (because of the price difference). 

    Email us at info@markenyc.com with your Order Number and Reason for Exchange for an Exchange Authorization and Shipping Label.
    Wedding bands ordered via a return or exchange may not be returned for a refund, but may be exchanged again. 

    Wedding bands must be returned in unworn and undamaged condition, in the original ring box.

    Marke warranty policy

    We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.